Utility Basics
Deposit
Each customer is required to put up a deposit of $100.00 for each meter when making application for utility service. Two forms of ID are required when setting up new utility service. Note: The deposit will be applied to the customer's final bill.
Billing
Bills will be mailed to customers as early as the 22nd but no later than the last day of each month. Bills are for utility services used by the customer for the previous month.
Late Fees
If the bill is not paid in full by 4:30 p.m. on the 10th of the month, a 5% penalty is added to the customer's account balance. If the 10th falls on a weekend or holiday, the penalty will be applied after 4:30 p.m. on the next working day.
Disconnection of Service
A notice is mailed to customers whose account balance is more than $25.00 on the day after penalties are assessed, informing customers that their account balance is due by the 20th of the month and that if not paid in full, their service may be subject to disconnection.
At the time of shut-off, a shut-off notice will be placed as a door hanger at the location of the disconnection. This shut-off notice will indicate to the customer that a default fee of $50.00 has been added to their account balance, which must be paid in full prior to service reconnection. The notice will also notify the customer whose deposit is less than $100.00 of an increase in the deposit. The second time the customer service is disconnected for failure to pay, an additional meter deposit of $100.00 will be assessed. (See Fees).
Dispute of Bill
If a customer feels there is an error on the utility bill, or otherwise questions or disputes the amount of the bill, the customer should discuss the situation with one of the Customer Service Representatives. If the customer is still not satisfied, he/she may discuss the situation with the City Clerk. If the City Clerk cannot provide the customer with satisfaction, the issue will be referred to the Water/Sewer Committee.